Confluence Docs 2.10 : Troubleshooting LDAP User Management
This page last changed on May 15, 2008 by edawson.
Confluence supplies an LDAP connectivity tool (also called 'Paddle') that will test the LDAP settings in your atlassian-user.xml file. This will help you to diagnose problems with LDAP user management, such as:
LDAP is the protocol used for user management by Active Directory and other LDAP directories.
On this page: Error formatting macro: toc: java.lang.NullPointerException
Running the LDAP Connectivity Tool via the Administration Console
To test your LDAP connection settings,
Running the LDAP Connectivity Test Tool outside ConfluenceYou do not need to have Confluence running to run this tool. Instead, you can download this jar and perform the following steps. Steps in Detail
ParametersPaddle supports the following parameters:
Sample OutputBelow are some examples of the output from the user test tool. The output is the same, whether you run the tool via the Administration Console or outside Confluence. Output from a Successful TestThis is an example of a successful run: ########################################################################################################################### LDAP Support Tool version 4.0 ########################################################################################################################### Connected to server successfully ----------------------------------------------------------------- TEST 1: Search and list 10 users ----------------------------------------------------------------- User: cn=foobar2092828899,ou=users,dc=example,dc=com Member of: cn=ldap-confluence-users236420517,ou=groups,dc=example,dc=com cn=ldap-confluence-users1970486739,ou=groups,dc=example,dc=com User: cn=foobar1810841610,ou=users,dc=example,dc=com Member of: cn=ldap-confluence-users646381955,ou=groups,dc=example,dc=com cn=ldap-confluence-users841429091,ou=groups,dc=example,dc=com User: cn=foobar1678090341,ou=users,dc=example,dc=com Member of: cn=ldap-confluence-users971262324,ou=groups,dc=example,dc=com cn=ldap-confluence-users1400937719,ou=groups,dc=example,dc=com User: cn=foobar625635825,ou=users,dc=example,dc=com Member of: cn=ldap-confluence-users1866930491,ou=groups,dc=example,dc=com cn=ldap-confluence-users80556787,ou=groups,dc=example,dc=com User: cn=foobar1740817394,ou=users,dc=example,dc=com Member of: cn=ldap-confluence-users1866930491,ou=groups,dc=example,dc=com cn=ldap-confluence-users80556787,ou=groups,dc=example,dc=com User: cn=foobar39774714,ou=users,dc=example,dc=com Member of: cn=ldap-confluence-users902164367,ou=groups,dc=example,dc=com cn=ldap-confluence-users93075839,ou=groups,dc=example,dc=com User: cn=foobar1748690196,ou=users,dc=example,dc=com Member of: cn=ldap-confluence-users1386043681,ou=groups,dc=example,dc=com cn=ldap-confluence-users1418978137,ou=groups,dc=example,dc=com User: cn=foobar1958046554,ou=users,dc=example,dc=com Member of: cn=ldap-confluence-users78102241,ou=groups,dc=example,dc=com cn=ldap-confluence-users220323310,ou=groups,dc=example,dc=com User: cn=foobar1263319669,ou=users,dc=example,dc=com Member of: cn=ldap-confluence-users283478949,ou=groups,dc=example,dc=com cn=ldap-confluence-users1866930491,ou=groups,dc=example,dc=com User: cn=foobar1541805698,ou=users,dc=example,dc=com Member of: cn=ldap-confluence-users1736591783,ou=groups,dc=example,dc=com cn=ldap-confluence-users91103896,ou=groups,dc=example,dc=com ----------------------------------------------------------------- TEST 2: Search and list 10 groups ----------------------------------------------------------------- Group: cn=ldap-confluence-users16368779,ou=groups,dc=example,dc=com Members: cn=foobar1588244344,ou=users,dc=example,dc=com cn=foobar997638232,ou=users,dc=example,dc=com cn=foobar1474202427,ou=users,dc=example,dc=com cn=foobar1371091481,ou=users,dc=example,dc=com cn=foobar794627990,ou=users,dc=example,dc=com cn=foobar904159761,ou=users,dc=example,dc=com cn=foobar1992607123,ou=users,dc=example,dc=com cn=foobar839977082,ou=users,dc=example,dc=com cn=foobar725629285,ou=users,dc=example,dc=com cn=foobar1317948366,ou=users,dc=example,dc=com Group: cn=ldap-confluence-users1721354031,ou=groups,dc=example,dc=com Members: cn=foobar991592891,ou=users,dc=example,dc=com cn=foobar1710975716,ou=users,dc=example,dc=com cn=foobar1505673129,ou=users,dc=example,dc=com cn=foobar1924966176,ou=users,dc=example,dc=com cn=foobar799226338,ou=users,dc=example,dc=com cn=foobar1999491022,ou=users,dc=example,dc=com cn=foobar14075397,ou=users,dc=example,dc=com cn=foobar539697111,ou=users,dc=example,dc=com cn=foobar112108820,ou=users,dc=example,dc=com cn=foobar1369772211,ou=users,dc=example,dc=com Group: cn=ldap-confluence-users1418978137,ou=groups,dc=example,dc=com Members: cn=foobar1588906497,ou=users,dc=example,dc=com cn=foobar713515675,ou=users,dc=example,dc=com cn=foobar111198746,ou=users,dc=example,dc=com cn=foobar1413209068,ou=users,dc=example,dc=com cn=foobar1748690196,ou=users,dc=example,dc=com cn=foobar1650270608,ou=users,dc=example,dc=com cn=foobar1083182874,ou=users,dc=example,dc=com cn=foobar397077941,ou=users,dc=example,dc=com cn=foobar982743351,ou=users,dc=example,dc=com cn=foobar1305199694,ou=users,dc=example,dc=com Group: cn=ldap-confluence-users1970486739,ou=groups,dc=example,dc=com Members: cn=foobar547480036,ou=users,dc=example,dc=com cn=foobar2092828899,ou=users,dc=example,dc=com cn=foobar1150791207,ou=users,dc=example,dc=com cn=foobar1648997840,ou=users,dc=example,dc=com cn=foobar632840294,ou=users,dc=example,dc=com cn=foobar1688785372,ou=users,dc=example,dc=com cn=foobar1402211544,ou=users,dc=example,dc=com cn=foobar1360676914,ou=users,dc=example,dc=com cn=foobar1900838417,ou=users,dc=example,dc=com cn=foobar174731773,ou=users,dc=example,dc=com Group: cn=ldap-confluence-users80556787,ou=groups,dc=example,dc=com Members: cn=foobar763847686,ou=users,dc=example,dc=com cn=foobar532641707,ou=users,dc=example,dc=com cn=foobar1478107215,ou=users,dc=example,dc=com cn=foobar1457615713,ou=users,dc=example,dc=com cn=foobar1740817394,ou=users,dc=example,dc=com cn=foobar477128147,ou=users,dc=example,dc=com cn=foobar1686683086,ou=users,dc=example,dc=com cn=foobar625635825,ou=users,dc=example,dc=com cn=foobar122705808,ou=users,dc=example,dc=com cn=foobar827130393,ou=users,dc=example,dc=com Group: cn=ldap-confluence-users93075839,ou=groups,dc=example,dc=com Members: cn=foobar1197670610,ou=users,dc=example,dc=com cn=foobar1478107215,ou=users,dc=example,dc=com cn=foobar477128147,ou=users,dc=example,dc=com cn=foobar122705808,ou=users,dc=example,dc=com cn=foobar847443321,ou=users,dc=example,dc=com cn=foobar39774714,ou=users,dc=example,dc=com cn=foobar797719296,ou=users,dc=example,dc=com cn=foobar1695434944,ou=users,dc=example,dc=com cn=foobar1251231239,ou=users,dc=example,dc=com cn=foobar2524660,ou=users,dc=example,dc=com Group: cn=ldap-confluence-users91103896,ou=groups,dc=example,dc=com Members: cn=foobar991592891,ou=users,dc=example,dc=com cn=foobar1688694241,ou=users,dc=example,dc=com cn=foobar1924966176,ou=users,dc=example,dc=com cn=foobar1070601909,ou=users,dc=example,dc=com cn=foobar95317734,ou=users,dc=example,dc=com cn=foobar1999491022,ou=users,dc=example,dc=com cn=foobar62701314,ou=users,dc=example,dc=com cn=foobar14075397,ou=users,dc=example,dc=com cn=foobar1541805698,ou=users,dc=example,dc=com cn=foobar369641998,ou=users,dc=example,dc=com Group: cn=ldap-confluence-users78102241,ou=groups,dc=example,dc=com Members: cn=foobar997638232,ou=users,dc=example,dc=com cn=foobar1588244344,ou=users,dc=example,dc=com cn=foobar1783755629,ou=users,dc=example,dc=com cn=foobar1371091481,ou=users,dc=example,dc=com cn=foobar904159761,ou=users,dc=example,dc=com cn=foobar794627990,ou=users,dc=example,dc=com cn=foobar104918275,ou=users,dc=example,dc=com cn=foobar839977082,ou=users,dc=example,dc=com cn=foobar725629285,ou=users,dc=example,dc=com cn=foobar1958046554,ou=users,dc=example,dc=com Group: cn=ldap-confluence-users236420517,ou=groups,dc=example,dc=com Members: cn=foobar799557307,ou=users,dc=example,dc=com cn=foobar1258451414,ou=users,dc=example,dc=com cn=foobar1041699029,ou=users,dc=example,dc=com cn=foobar2092828899,ou=users,dc=example,dc=com cn=foobar547480036,ou=users,dc=example,dc=com cn=foobar2111497410,ou=users,dc=example,dc=com cn=foobar1648997840,ou=users,dc=example,dc=com cn=foobar1776604828,ou=users,dc=example,dc=com cn=foobar1121496402,ou=users,dc=example,dc=com cn=foobar1954769270,ou=users,dc=example,dc=com Group: cn=ldap-confluence-users283478949,ou=groups,dc=example,dc=com Members: cn=foobar1588906497,ou=users,dc=example,dc=com cn=foobar111198746,ou=users,dc=example,dc=com cn=foobar357608135,ou=users,dc=example,dc=com cn=foobar1413209068,ou=users,dc=example,dc=com cn=foobar1263319669,ou=users,dc=example,dc=com cn=foobar1650270608,ou=users,dc=example,dc=com cn=foobar397077941,ou=users,dc=example,dc=com cn=foobar2116500618,ou=users,dc=example,dc=com cn=foobar1668222621,ou=users,dc=example,dc=com cn=foobar1032804410,ou=users,dc=example,dc=com Output showing Failure to ConnectThis is an example of the output when the LDAP server is not available: ########################################################################################################################### LDAP Support Tool version 4.0 ########################################################################################################################### Failed to connect to LDAP server: Failed to connect to LDAP server with provider URL ldap://ldap.example.com:389: ldap.example.com:389 com.atlassian.paddle.connection.ConnectionException: Failed to connect to LDAP server with provider URL ldap://ldap.example.com:389: ldap.example.com:389 at com.atlassian.paddle.connection.DefaultConnectionFactory.createFriendlyLdapException(DefaultConnectionFactory.java:55) at com.atlassian.paddle.connection.DefaultConnectionFactory.createConnection(DefaultConnectionFactory.java:35) at com.atlassian.paddle.task.DefaultTaskRunner.runTask(DefaultTaskRunner.java:33) at com.atlassian.paddle.Paddle.testConnectivity(Paddle.java:98) . . . <<<snip>>> Output showing No LDAP ConfigurationThis is an example of the output when the atlassian-user.xml file is not correctly configured for LDAP user management: ########################################################################################################################### LDAP Support Tool version 4.0 ########################################################################################################################### Error reading atlassian-user.xml file: No LDAP settings found in XML configuration. com.atlassian.paddle.configuration.ConfigurationException: No LDAP settings found in XML configuration. at com.atlassian.paddle.configuration.AtlassianUserConfiguration.setAtlassianUserXml(AtlassianUserConfiguration.java:44) at com.atlassian.paddle.configuration.AtlassianUserConfiguration.(AtlassianUserConfiguration.java:21) at com.atlassian.paddle.Paddle.testConnectivity(Paddle.java:79) at com.atlassian.confluence.admin.actions.ExternalUserConnectivityAction.execute(ExternalUserConnectivityAction.java:23) . . . <<<snip>>> RELATED TOPICSRequesting External User Management Support ![]() ![]() ![]() |
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Document generated by Confluence on Dec 03, 2008 15:05 |