Confluence Docs 3.0 : How do I use the mail archive? This page last changed on Feb 25, 2009 by ggaskell. Some suggested scenarios include: Project-related conversations Say you are using a Confluence space to organise a project. The project lead and the customer have a long conversation (via email) clarifying the project's goals and requirements. Rather than have that conversation lost in their individual mailboxes, if they CC'ed their mail to a POP box being monitored by Confluence, all that information will be archived alongside the rest of the project's documentation. Customer Support Tracking All incoming and outgoing sales and support email is diverted (at the mail-server) to be read by Confluence. Staff can then use Confluence's features to find all previous communications with particular customers. And? Of course, the real fun will come from seeing how this feature can be put to other uses.

Document generated by Confluence on Nov 05, 2009 23:34