Confluence Docs 3.3 : Troubleshooting Character Encodings
This page last changed on Mar 10, 2010 by mseager.
Often users may have problems with certain characters in a Confluence instance. Symptoms may include:
In most cases, it is due to a mis-configuration in one of the components that Confluence uses. Follow these steps to diagnose the problem: 1. Run the encoding testConfluence includes an encoding test that can reveal problems with your configuration. To perform the test, access the Encoding Test page via the <confluence base-url>/admin/encodingtest.action page on your Confluence instance. You will be required to copy and paste a line of text and submit a form. The test will take the text and pass it through Confluence, the application server and the database, and return the results. You should also test pasting some sample text (Japanese for example) if you are experiencing problems with a specific language. Example: http://confluence.atlassian.com/admin/encodingtest.action or http://<host address>:<port>/admin/encodingtest.action
A successful test looks like the following:
2. Ensure the same encoding is used across all componentsAs mentioned in the Configuring Encoding document, the same character encoding should be used across the database, application server and web application (Confluence).
3. Requesting supportIf there are still problems with character encoding after following the above steps, create a support request, and our support staff will aid in solving your problem. Entering in the following details will help us to identify your problem:
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Document generated by Confluence on Jul 09, 2010 01:08 |