Confluence records the number of failed logins attempts made against each user account. When the login attempts exceed a preset number (see Configuring Captcha for Failed Logins), the user will prompted to authenticate using CAPTCHA until they successfully log in. If you are a Confluence Administrator, you can manually reset the failed login count for a user. |
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To reset the failed login count for a user,
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Go to the Confluence 'Administration Console':
- Choose Browse > Confluence Admin. The 'Administrator Access' login screen will be displayed.
- Enter your password and click Confirm. You will be temporarily logged into a secure session to access the 'Administration Console'.
- Select 'Manage Users' in the left-hand panel. The 'Manage Users' screen appears, as shown below.
- Search for the desired user and click the user in the search results. The 'View User' screen will be displayed.
- Click the 'Reset Failed Login Count' for the user. The 'Current Failed Login Count' will be reset to 0.
Screenshot: Resetting failed login count for a user