Welcome! This is a guide to using Confluence as a knowledge base. You will find this guide useful if you want to produce a knowledge base with a survey, content curation, intelligent search and standardized templates.
In these pages, we'll show you how to use Confluence to achieve a high-functioning knowledge base, including these features:
- Using templates
- Subscriptions (RSS or email)
- Organising content (hierarchically or by label)
- Populating data via templates
- A 'was this helpful?' survey
- Intelligent searching algorithms (higher ranked articles are promoted in search results)
- Targeted searching across specified Confluence spaces and content types
- How to show related content via labels
- Extensive metrics and reporting
- Re-using content for easier maintenance and consistency
In addition, you may find the following topics useful, in the guide to technical documentation in Confluence: Exporting articles to PDF, HTML and other formats
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