This page last changed on Jun 29, 2009 by rosie@atlassian.com.

You can contact Atlassian support directly from the FishEye Admin interface.

On the left navigation bar, click 'Sys-Info/Support'.

Screenshot: The Sysinfo/Support Menu Option

The System Info/Support page loads. On this page, you can fill out a web form which will automatically send an email to Atlassian Support, attaching your FishEye logs and configuration file (if you wish).

This functionality requires that the FishEye web server is already set up and capable of sending email.

Screenshot: The System Info/Support page

Fields in the Support Request form

On the Support Request form there are a number of fields to fill out and options to select.

  • 'Subject': Enter a one line summary of the problem.
  • 'Priority': Choose from Low, Medium, High or Critical.
  • 'Description': Type a detailed description of the problem you are trying to solve.
  • 'Existing Support Request': Leave this field blank to create a new support request. If you have an existing support ticket open at support.atlassian.com, enter the issue key here. This will append this request to the existing ticket.
  • 'Contact Name': Your contact name.
  • 'Contact Number': Your contact number.
  • 'Attach FishEye Logs': Tick this box to send Atlassian your FishEye log file.
  • 'Attach Config File': Tick this box to send Atlassian your FishEye configuration file.

When you have filled out the required fields, click 'Send Support Request' to finish.

Note that the form may take several minutes to fully submit, as it takes some time to export and process the log file data.


Document generated by Confluence on Jul 06, 2009 21:40