JIRA 4.3 : How do I assign issues to multiple users
This page last changed on Sep 14, 2010 by ggaskell.
JIRA is designed so that issues must be assigned to a single individual to prevent tasks from being overlooked. A team lead or manager should assign issues out to individuals, or your users will pick from a list of issues that they have the option to take on. However, if you want to configure JIRA to allow issues to be assigned to multiple users there are a few option for doing so: It is easy to still setup a queue the a group can pick from, or affiliate an issue with group in addition to having it assigned to an individual within that group: Managing Issues via a QueueYou can configure your JIRA project to assign issues to an 'Unassigned' "queue" by default, which your users can then pick issues from. To do this, set up the following:
Managing Issues via Group OwnershipYou can add a custom field to store which users and groups should be associated with a given issue. This is particularly useful for projects where a team owns all issues of a particular type. To do this, set up the following:
An issue can now be "assigned" to the group by selecting the appropriate group in the group picker. An email notification will be sent to the group.
Managing Issues via a User AccountYou can create a JIRA user account to represent a group of people (e.g. 'developers') and assign issues to this user. To do this, set up the following:
An issue can now be assigned the new "user" representing the group and your users can track the issues on their dashboards. If you have set up a mailing list, your users will also be notified by email. Managing Issue via Sub-TasksIf you have a task managed by different users then you are able to break the combined task into individual subtasks with their own single assignees. |
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Document generated by Confluence on Mar 27, 2011 18:51 |