This page last changed on Nov 13, 2009 by edawson.

Summary

  • We encourage and display customer comments and votes openly in our issue tracking systems, http://jira.atlassian.com and http://studio.atlassian.com.
  • We do not publish roadmaps.
  • Product Managers review our most popular voted issues on a regular basis.
  • We schedule features based on a variety of factors.
  • Our Atlassian Bug Fixing Policy is distinct from our Feature Request process.
  • Atlassian provides consistent updates on the top 20 feature/improvement requests (in our issue tracker systems).

How to Track what Features are Being Implemented

When a new feature or improvement is scheduled, the 'fix-for' version will be indicated in the JIRA issue. This happens for the upcoming release only. We maintain roadmaps for more distant releases internally, but because these roadmaps are often pre-empted by changing customer demands, we do not publish them. 

How Atlassian Chooses What to Implement

In every major release we aim to implement highly requested features, but it is not the only determining factor. Other factors include:

  • Direct feedback from face to face meetings with customers, and through our support and sales channels.
  • Availability of staff to implement features.
  • Impact of the proposed changes on the application and its underlying architecture.
  • How well defined the requested feature is (some issues gain in popularity rapidly, allowing little time to plan their implementation).
  • Our long-term strategic vision for the product.

How to Contribute to Feature Development

Influencing Atlassian's release cycle
We encourage our customers to vote on feature requests in JIRA. The current tally of votes is available online in our issue tracking systems, http://jira.atlassian.com and http://studio.atlassian.com. Find out if your improvement request already exists. If it does, please vote for it. If you do not find it, create a new feature or improvement request online.

Extending Atlassian Products
Atlassian products have powerful and flexible extension APIs. If you would like to see a particular feature implemented, it may be possible to develop the feature as a plugin. Documentation regarding the plugin APIs is available. Advice on extending either product may be available on the user mailing-lists, or at our community forums.

If you require significant customisations, you may wish to get in touch with our partners. They specialise in extending Atlassian products and can do this work for you. If you are interested, please contact us.

Further reading

See How to Get Legendary Support from Atlassian for more support-related information.

Document generated by Confluence on Mar 27, 2011 18:49