This page last changed on May 28, 2009 by rosie@atlassian.com.

Can JIRA send notifications based on a set issue turnaround time being exceeded? Can it automatically escalate issues that have exceeded a preset turnaround time?

No, not out-of-the box — but this is exactly what services are for. In particular, a Jelly script can be written to find and escalate relevant issues, and the Jelly script can be run every day via a Jelly Service.

Document generated by Confluence on Mar 27, 2011 18:51