JIRA 4.3 : Resolved issues appearing in Open issues filters
This page last changed on Jun 14, 2009 by rosie@atlassian.com.
SymptomsIf you find that supposedly "Resolved" issues are appearing in an open issues filter, your customized workflow may not be properly configured. JIRA regards an "open" issue to be one without a resolution. With a standard JIRA workflow, this means all statuses except Resolved and Closed. When Resolving or Closing an issue, you are presented with a transition screen containing the Resolution field, which you must set to complete that transition. See the default workflow as an example. It is possible to reconfigure JIRA such that Resolved issues, for example, do not have a resolution. This can happen in two ways:
ResolutionThe long-term solution is to fix the workflow to present the Resolution at every transition into a non-open status. If the Resolution field is hidden, it should be made visible. Existing issues in Resolved or Closed that have no resolution can be fixed by reopening and reclosing with a resolution. Here is the process, assuming issues in Resolved and Closed statuses without a resolution set:
By doing this you have reopened and closed the issues, setting a resolution. The Closed issues should now no longer appear on your dashboard. Repeat the same process, but selecting "Resolved" issues this time (and transitioning through Reopen and Resolve). |
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Document generated by Confluence on Mar 27, 2011 18:51 |