This page last changed on Nov 01, 2007 by rosie@atlassian.com.

Why are international characters in notification email subjects are being replaced with '?'

This happens if the system encoding is not the same as the JIRA encoding (by default UTF-8).  System encoding can be seen in Administration -> System -> System Info, and JIRA encoding can be seen in Admin -> Global Settings -> General Configuration.

If there is a discrepancy, this can be fixed by setting the system encoding with a command-line option (-Dfile.encoding=utf-8) when starting JIRA.  Eg. with Tomcat (JIRA Standalone), set the following before running the startup script:

JAVA_OPTS=-Dfile.encoding=utf-8

See JRA-5176 for more details.

Document generated by Confluence on Oct 06, 2009 00:26